Next-Generation Private Pension Management System
Conduent | Fintech
Conduent
Conduent is a global technology and business services company recognized for its specialized solutions across multiple industries. In Brazil, it stands out in the closed private pension market — helping companies and entities manage pension funds, corporate benefits, and supplemental retirement plans.
Combining advanced technology with operational expertise, Conduent delivers solutions that simplify benefits management, ensure regulatory compliance, and increase efficiency. Its tools include customizable management platforms, strategic consulting, and services that improve the beneficiary experience while reducing operational costs.
Specialties
Legacy Challenges
In the private pension segment, Conduent consolidated itself as one of the leading BPO providers. Its system, developed organically over time, grew from immediate client and team demands — favoring quick fixes that fueled business growth.
However, this rapid growth brought significant technical challenges: increased system complexity and a problem-resolution capacity that lagged behind demand. This jeopardized business scalability and threatened the retention of key clients.
Serving One of Brazil's Largest Private Pension Fund Managers
We restructured the client portal for pension funds — revolutionizing service delivery for dozens of companies housing hundreds of participants. This changed how users interact with their funds, delivering transparency, multi-device accessibility, and new product offerings.
Our Approach
VX took on two missions: stabilize the service in the short term and reform the technology foundation in the medium and long term.
Agile methodology implementation
Adopting agile methodologies brought agility and efficiency by prioritizing actions and optimizing communication between technical and business teams. This integration reduced barriers, facilitated problem resolution, and fostered a more collaborative, results-oriented environment.
Impact-based prioritization
Using a GUT matrix, we identified and prioritized the issues with the greatest impact on clients and the business — enabling clearer expectation alignment and more realistic communication.
Technical depth & diagnostics
By deepening both technical and managerial understanding, we structured teams more effectively and aligned them with strategic objectives. This comprehensive diagnostic enabled sustainable strategies for continuous system evolution.
The NextGen project
Based on detailed analytical mapping, we identified the need to develop a new product — internally branded NextGen. This solution was built with microservices and multitenant architecture, eliminating redundancies and optimizing operational costs.
Delivering value to clients
NextGen was more than a technology upgrade — it opened doors to new commercial opportunities. With a clear and innovative vision for the future, the system attracted major expanding clients, strengthening the company's market competitiveness.
Results & ongoing support
In 2024, we delivered critical modules including Enrollment, Simulator, Loans, and Benefits. These solutions are already benefiting key clients, with planned expansion to additional clients in 2025.
Internationalization & Expansion
The project's success in Brazil caught the attention of Conduent's global management, resulting in contract management being transferred to the United States.
This move opens doors to new international opportunities and reinforces VX's potential for expansion into other markets and segments.
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